Helpdesk - Raise a Ticket

Require a payment clarification from the Finance Department?
Need to connect to the IT Department for a new keyboard?
Have a query for the HR Department on a policy?

Helpdesk is a simple and efficient way to raise an online help request directed to the relevant department.. It is an easy-to-use ticketing platform that allows you to raise support requests and track them.

To raise a ticket:

1. Go to Helpdesk from the left navigation
   
   
   
   
2. Click on the ‘Raise New Ticket’ button on the top right of the page
   
   
   
   
3. The Ticket Request form will appear. Select the appropriate Category/Department, and write a short description of your issue. You can also attached a document that makes it easier to understand your issue. Submit your request.
   
   
   
   
4. Your ticket is created. A notification will be sent to the person responsible(Category Owner) for responding to tickets for that Category/Department
   
   
5. You can monitor the status of your ticket from the ‘Ticket List’ section on the page
   
   
   
6. When your ticket is responded to, you will receive a notification. You can read the response and write back, if required. This conversation can continue till the issue is resolved
   
   
   
   
7. When the issue is resolved, the Category Owner will mark the ticket as Closed.

Mobile App

1. When you login, you will see the Helpdesk icon on the dashboard.
   
2. Tap on ‘Helpdesk’. You will see the Helpdesk dashboard.                                                                       
   
   
3. Tap on the ‘Raise new ticket’ button at the bottom of the screen and choose the Category under which the ticket is to be raised
   
   
4. Describe your issue and add an attachment, if required
   
5. Your ticket is created. A notification is sent to the Category Owner
   
   
6. You can monitor the status of your ticket from the app
   
7. When your ticket is responded to, you will receive a notification. You can read the response and write back, if required. This conversation can continue till the issue is resolved.
   
8. When the issue is resolved, the Category Owner will mark the ticket as Closed.