Helpdesk

The Helpdesk is an inter-department ticketing platform in Teamnest for resolving work-related issues raised by employees. An employee can raise a ticket if they need help with something within the organization.

Based on the category selected in the ticket, the request will be automatically routed to the designated owner in the organization who has been assigned to handle that specific category.

1. You can configure or update these settings by navigating to:
   Admin Section > Setup Policies > Helpdesk.
   
   
   
2. Create Categories - Add one or more categories here as per your organization’s requirements, e.g. IT, Accounts, HR, etc. from the below path:
   Admin Section > Setup Policies > Helpdesk > Add Category and click on Add.
   
   
3. When a category is added, it becomes available under Assign Owners. Click on Edit against any one category and select a person from your organization who will be responsible for all tickets under this category. Similarly, assign owners to all the categories in your list.

Once you update these settings, your Helpdesk Module is ready to use.