How Businesses Use TeamNest for Night Shift Management

Background

Several businesses like hospitals, BPOs, KPOs, Customer Support Centres, and Manufacturing units operate through the night, and it is common for their employees to work different shifts, including the graveyard shift, which extends past midnight.

Pain Points

A significant challenge in such scenarios is accurately tracking attendance when the date/day changes at midnight. Traditional manual and even automated attendance systems often fail to correctly mark attendance for the intended date/day, leading to discrepancies and administrative issues.

• Shift Overlap: Employees working past midnight create complications in marking attendance for the correct date/day.
• Attendance Discrepancies: Traditional systems struggle to accurately capture shift changes that cross over to the next date/day.
• Administrative Challenges: Incorrect attendance records lead to incorrect payroll and operational inefficiencies to manually correct them.

Solution

TeamNest provided a specialized solution to address the challenges associated with midnight shifts:

1.      Night Shift Attendance Management:

• Accurate Shift Capture: The system is designed to accurately capture and record attendance for employees working past midnight, ensuring their shift is correctly marked for the intended day.
• Automated Adjustments: The system automatically adjusts attendance records to reflect the correct day, even when shifts cross over midnight.

2.      Flexible Rostering:

• Pre-defined Shifts: Shifts can be predefined to accommodate various work patterns, making them flexible yet accurate and effective.
• Real-Time Updates: Managers can make real-time updates to the roster with just a few clicks, ensuring flexibility and accuracy in attendance records.

Impact

• Improved Tracking Accuracy: The midnight shift solution eliminated discrepancies in attendance records and helped improve the accuracy of employee work hours tracked.
• Increased Operational Efficiency: Automated adjustments reduced the administrative burden of manually correcting attendance records, leading to smoother payroll processing and operational efficiency.
• Enhanced Employee Satisfaction: Accurate attendance tracking led to employee satisfaction and confidence in the system and helped reduce disputes over payroll.

With accurate attendance tracking and increased operational efficiency, TeamNest successfully solved the difficulties of handling midnight shifts.