Regional Airlines Overhauls Staff Scheduling with TeamNest’s Roster Management

Background

Our client is a regional carrier connecting several small-town destinations in India by air.

Pain Points

When their ground staff started to feel the pain of juggling irregular work hours and last-minute changes in shift timings, Management saw the need for a flexible and logical scheduling system, one that could also capture employee attendance and work-hours allocation during graveyard shifts. 

Solution

Our solutions within TeamNest are designed to help teams manage the ground realities of a dynamic workforce. We developed a comprehensive Roster Management system with the following capabilities to address the scheduling and attendance tracking challenges of the Airlines’ Ground Staff team. 

1.      Flexible Rostering Options:

• Shift Definitions: Shifts can be defined on a daily, weekly, monthly, or bi-monthly basis, allowing for long-term planning and scheduling.
• Pre-planned Rostering: Rosters can be planned and defined well in advance to give employees clear visibility of their work schedules.

2.      Dynamic Roster Management:

• Real-Time Adjustments: Managers and supervisors can adjust rosters as needed, accommodating changes in workforce availability and operational requirements.
• Flexibility: TeamNest’s system allows for quick changes, ensuring the right employees are assigned to the right shifts at all times.

3.      Midnight Shift Management:

• Accurate Attendance & Payroll: For employees working the graveyard shift, TeamNest schedules and tracks midnight shift attendance to the correct day, ensuring precise time tracking and payroll calculations. 

Impact

TeamNest’s solution helped the airline run smooth operations with a flexible and efficient rostering system.

• Better Staff Management: The flexible rostering system allowed our client to manage their ground staff efficiently, ensuring all shifts were adequately covered.
• Operational Efficiency: Accurate tracking of midnight shifts and dynamic roster adjustments led to smoother operations and fewer disruptions.
• Boost in Employee Satisfaction: By providing clear visibility of their schedules and the ability to handle shift changes seamlessly, employee satisfaction improved significantly.

This solution successfully addressed the complex rostering needs of our client’s ground staff, ensuring operational efficiency and improved employee morale.